Client Experience Manager, Bloomberg Live (Contract) Full Time NEW

Dubai

Business Area

News and Media

Ref #

10052008

Description & Requirements

Bloomberg LP has built a significant Media business spanning television, digital, magazine, radio and live event platforms across the globe. In the midst of a historic time in the Media industry, Bloomberg Media is growing its global footprint and reach through new innovations from Originals to New Economy.

Bloomberg Live delivers compelling, news-making convenings that harness the power of our global, wide-reaching newsroom and enable our premium audiences with the actionable insights and meaningful connections they need to succeed in work and in life.

The Client Experience Manager role is key to supporting clients as Bloomberg Live continues to expand and grow its commercial portfolio. This individual will report directly to the Director of Client Experience for Forums and Government Partnerships. This individual will be responsible for navigating multiple aspects of sponsorship, from inception to execution, and the position will require initiative, creative problem-solving skills, collaboration, resourcefulness, flexibility, strong communications skills, attention to detail and a can-do attitude.

We’ll Trust You To

• Manage Bloomberg Live’s global client relationships from post-sale through final event execution. Be the primary point of contact and owner of the management of the client, and the successful implementation of the program.
• Be a quick study on the clients’ businesses, objectives, and priorities. Effectively brief all team members and guide the event team daily on both strategic and tactical levels of client programs.
• Build strong relationships with clients, adding value above and beyond the tactical requirements, ensuring a smooth and positive experience for clients working with Bloomberg Live.
• Organize and contribute client insights and ideas for additional value, upsells, and future event engagements to contribute to commercial goals around retention and growth for client accounts.
• Collaborate across functions and teams within Bloomberg Live and Bloomberg L.P. to forge strong relationships across functions as a key to delivering the best product for the client and the business.
• Liaise across multiple internal departments and business units including sales, editorial, marketing, production, audience, and finance to ensure contract fulfillment and value for clients.
• Own and maintain contracts and Salesforce upkeep for details and logistics.
• Track inventory, benefits, timelines and other key details for the team around assigned events.
• Develop best-in-class collateral (kick-off materials, year-round presentations, executive briefings, sponsorship recap decks), executive level partner communications and all other materials needed for good client management.
• As needed, during the planning journey, available to conduct client calls outside of standard business hours if the client is based outside of the hired region.

You’ll Need To Have

• 5+ years of experience, preferably in media or events, in account management or client relationship management with a passion for marketing, events and client service.
• Desire to work in a fast-paced and highly collaborative environment, self-starter, proactive, consultative approach with proficiency in strategies and interpersonal skills to build client trust.
• Ability to manage multiple events and multiple clients at once while prioritizing a range of client deliverables at any given time to meet communicated deadlines.
• Detail oriented and organized, with flexibility to navigate the moments where things are fluid and changing or need to be adapted for the team or the client.
• Strong executive presence and problem-solving skills; an eye for detail and analytical skills, including the ability to assemble information, extract pertinent facts, draw logical conclusions, and present recommendations.
• Exceptional verbal, written and interpersonal communication skills with proficiencies in Microsoft Suite, Google Suite and Slack.
• The ability and flexibility to travel domestically/internationally to manage and oversee client experience onsite, if needed.

If this sounds like you, please apply!!

If indicated, please note that years of experience are a guide; we will consider applications from all candidates who can demonstrate the skills necessary for the role.

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