Senior Facility & Support Services Specialist Full Time NEW

SUMMARY

To oversee and coordinate facility operations, maintenance activities, and support services to ensure business continuity and provide a safe, efficient, and high-quality workplace environment across company locations. The role supports operational excellence by monitoring maintenance activities, coordinating vendors and service providers, and ensuring compliance with company standards and service expectations.

TECHNICAL SKILLS

Facility Operations Coordination Maintenance Planning Vendor Management Procurement Coordination Reporting & Analysis Microsoft Office ERP Systems Stakeholder Management Communication & Influence Problem Solving Operational Excellence Continuous Improvement Digital Mindset Collaboration.

CERTIFICATIONS FMP – Facility Management Professional IFMA Certification HSE-related Certifications.

REPORTS TO People & Culture Director.

JOB LEVEL Senior Specialist

KEY RESPONSIBILITIES

Facility Operations Coordination: Oversee day-to-day facility and workplace operations; Monitor readiness of offices, accommodations, warehouses, and operational support areas; Coordinate with internal stakeholders to address operational requirements. Maintenance & Asset Management: Coordinate preventive and corrective maintenance activities; Follow up with contractors and technical service providers to ensure timely completion; Monitor asset conditions and support maintenance planning initiatives. Vendor & Service Management: Coordinate and monitor external vendors and service providers; Support service evaluation and vendor performance improvement initiatives; Ensure compliance with agreed service levels and operational requirements. Employee Support Services: Support delivery of workplace and operational services that enhance employee experience; Coordinate transportation, accommodation, and support service requests; Contribute to service improvement initiatives and operational efficiency. Compliance & Operational Governance: Ensure compliance with company policies and operational procedures; Support facility inspections and corrective action implementation; Escalate operational risks and support business continuity efforts. Reporting & Continuous Improvement: Prepare operational and performance reports; Track KPIs and recommend improvement actions; Support digitalization and process enhancement initiatives.

WORKING RELATIONSHIPS

Internal: People & Culture; Procurement; Finance; Project Teams; HSE; Corporate Functions. External: Vendors; Contractors; Maintenance Providers; Government Authorities (when applicable).

AUTHORITY LEVEL

Within Role Scope: Coordinate daily operational activities; Monitor vendor and contractor execution; Recommend service improvements; Follow up operational performance. Requires Higher Approval: Contract approvals; Major expenditures; Policy changes; High-impact operational decisions.

QUALIFICATIONS

Bachelor’s Degree in: Business Administration; Facility Management; Engineering; Or any related discipline.

EXPERIENCE REQUIREMENTS

Minimum 5 years of experience in Facility Management, Operations, or Corporate Support Services. Experience coordinating contractors and service providers. Experience in Saudi Arabia is preferred.

KEY PERFORMANCE INDICATORS (KPIS)

Facility Availability Rate; Preventive Maintenance Compliance; Employee Service Satisfaction; Service Request Closure Time; Vendor Performance Score; Compliance & Safety Performance; Operational Service Efficiency.