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Job Description
SPOTless Dental Clinic is looking for a professional, smart, organized, and customer-focused Senior Receptionist to manage the front desk, patient appointments, and daily clinic operations professionally.
The ideal candidate should have excellent communication skills, professional appearance, strong personality, and sales ability to provide a premium patient experience and support clinic growth.
The Main Responsibilities & rules
* Welcome and assist patients professionally.
* Manage online and offline appointments.
* Confirm, reschedule, and follow up appointments.
* Handle calls, WhatsApp, Facebook, Instagram, and online inquiries.
* Manage the clinic system and operational dashboard.
* Create and update patient files and medical history.
* Assign doctors and organize patient schedules.
* Prepare invoices, billing, and payment collection.
* Record patient data accurately for follow-up and marketing.
* Coordinate with doctors, management, sales, and marketing teams.
* Handle patient complaints professionally.
* Maintain reception cleanliness and professional presentation.
* Support all daily secretary and administrative tasks.
* Convert inquiries into bookings and support upselling of clinic services.
Job Requirements
* Experience in reception, customer service, clinics, hospitality, or administration is preferred.
* Professional appearance and positive attitude.
* Strong communication and organization skills.
* Ability to multitask and work under pressure.
* Good computer and CRM/dashboard skills.
* English is required; Arabic is a plus.
* Sales and upselling skills are highly preferred.