Admin/ Customer Support Executive Full Time NEW

About Olympus Capital

Olympus Capital is an international financial services and trading brand with a growing global footprint across Dubai, Thailand, St Lucia, Hong Kong, and other key markets. We provide clients with access to forex, and multi-asset trading through modern platforms, transparent pricing, and client-focused solutions. Our mission is to make trading accessible, secure, and educational for traders worldwide, while building long-term trust through strong support, compliance, and innovation. As we continue to scale globally, we are building a team that shares our commitment to professionalism, growth, and customer success.

Job Overview

We are hiring a confident and customer-focused Admin and customer support executive to support new clients in joining and using our trading platform. Your primary responsibility will be guiding users step-by-step through registration, KYC, deposits, and platform access, while also handling inbound and outbound calls, emails, and customer support queries.

Key Responsibilities

• Guide new clients step-by-step through onboarding (registration, verification, KYC, account setup)
• Assist clients with deposits, withdrawals, and basic platform navigation
• Take inbound calls and make outbound calls to onboard users
• Reply to customer support emails and ensure timely resolution of queries
• Follow up with users who have started onboarding but not completed it
• Coordinate with internal teams (back office, compliance, payments, sales) to resolve issues
• Maintain accurate records of client interactions and onboarding status
• Ensure professional communication and client satisfaction at all times

Requirements

• Candidate based in Dubai
• Excellent spoken and written English with a clear, professional accent
• Background or basic knowledge of finance, forex, crypto, or trading preferred
• Strong communication skills and comfort speaking to clients on phone/video calls
• Willingness to learn platform processes, compliance steps, and financial products
• Organized, patient, and able to explain steps clearly to non-technical users

What We Offer

• Competitive salary
• Training on forex basics, onboarding flow, and platform usage
• Growth opportunity in a fast-scaling global financial brand
• Dubai office-based role with long-term career potential