We are looking for a reliable and detail-oriented E-commerce Operations Assistant to support the daily operations of our growing modest fashion e-commerce brand.
This is a full-time remote position for someone who enjoys organisation, execution, and continuous improvement. The role combines e-commerce operations, customer service, product management, and marketing support.
You will work closely with the management team to ensure that daily operations run smoothly while helping improve the customer experience and overall business performance.
Key Responsibilities
Create and manage product listings on WooCommerce
Upload and organise product images and content
Optimise product titles and descriptions for SEO
Maintain website content and product information
Process and manage customer orders
Generate shipping labels and monitor shipments
Respond to customer emails and enquiries
Assist with returns, exchanges, and order-related issues
Create and send email marketing campaigns
Maintain automated email flows
Perform basic photo editing and content preparation
Maintain task tracking systems and operational reports
Support product launches and collection updates
Follow structured workflows and daily planning
Assist with additional business tasks when required
Work Structure
Full-time: 8 hours per day Fixed working hours Daily reporting of tasks completed and issues Long-term position
Mindset
We are looking for someone who:
Is reliable and consistent
Is motivated by performance and business growth
Takes ownership of their work
Works well in a team environment
Can follow structured processes with accuracy
This is a structured and serious role with clear expectations and long-term growth potential.
What We Offer
Full-time remote position Long-term career opportunity Stable and growing company Clear processes and training Performance-based growth opportunities Supportive team environment
Job Requirements
2+ years of experience in e-commerce, operations, customer service, or a related field
Experience working with WooCommerce, Shopify, or similar e-commerce platforms
Strong attention to detail and accuracy
Excellent organisational and time-management skills
Ability to manage multiple tasks and meet deadlines
Comfortable working independently in a remote environment
Basic understanding of SEO and product page optimisation
Basic knowledge of email marketing platforms
Experience using Google Sheets and similar productivity tools
Familiarity with Canva or basic photo editing tools
Good written English communication skills
Reliable internet connection and suitable remote working environment
Positive attitude, willingness to learn, and strong sense of responsibility
