2nd level Support Engineer- Jordan Full Time NEW

Key Responsibilities:

System & Infrastructure Support:

• Troubleshoot, diagnose, and resolve all application, user and system issues.
• Ensure high performance of Retail systems across Head Office and all sites.
• Provide support for MS SQL Server-based systems (Head Office, Back Office, POS).

User & Client Support:

• Liaise with users at Head Office and fuel stations to resolve technical issues.
• Provide training and guidance to users on system functionalities as required.
• Work closely with vendors and external support teams for any third-party system issues.

Required Skills & Qualifications:

Technical Expertise:

• background in infrastructure support (networking, servers, storage, cloud, security).
• Familiarity with POS systems, bank terminals, etc.
• Experience of Implement, test, configure, troubleshooting and supporting application.
• Experience in Providing technical support to end-user as per IT related issues
• Experience in Writing queries and manage MS SQL and writing scripts.
• Good understanding of Web Services, API and IP based protocols
• Knowledge of networking protocols, firewalls, VPNs, and other network management tools.

Experience:

• Minimum 3+ years of experience in IT support roles.
• Experience working with retail systems or similar environments with distributed sites.

Personal Attributes:

• Strong leadership qualities with the ability to motivate and develop a high-performing support team.
• Able to manage high-pressure situations and lead incident responses.
• Self-motivated, detail-oriented, and able to work independently when required.

Other Considerations:

• Ability to work in an on-call & shift rotation, if necessary, to provide after-hours support.