Renewals Manager Full Time NEW

KEY ACCOUNTABILITIES

• Lead, manage, and mentor the B2B & B2C Renewals teams to achieve monthly revenue and retention KPIs.

• Own and drive the renewals revenue pipeline across both segments.

• Develop and implement renewal strategies to maximize customer retention.

• Monitor team performance through defined KPIs including Renewal rate, Conversion rate, Revenue generated, etc.

• Conduct regular performance reviews, coaching sessions, and capability development plans for team members.

• Ensure accurate tracking of client interactions and renewal opportunities in CRM.

• Generate and analyze renewal performance reports and provide actionable insights to senior management.

• Collaborate cross-functionally with Sales, Operations, Finance, and Client Experience teams to ensure seamless renewal journeys.

• Identify process improvement opportunities to enhance operational efficiency and customer satisfaction.

• Manage escalations and complex client renewal cases where required.

• Forecast monthly renewal revenue and targets and ensure alignment with business targets.

• Ensure adherence to internal policies, compliance standards, and service excellence benchmarks.

QUALIFICATIONS, EXPERIENCE, SKILLS & COMPETENCIES

• Bachelor’s Degree or Master’s degree in business Administrator, Management, or related field.

• 5–7+ years of experience in renewals, customer success, or revenue-driven roles.

• Minimum 2–3 years of experience managing teams in B2B and/or B2C environments.

• Experience in company formation, business setup, or service-based industries is preferred.

• Data analysis and reporting skills.

• Revenue forecasting and pipeline management.

• Process improvement and performance management.

• Team leadership and people management.

• Coaching and performance development

• Decision-making and problem-solving.

• Strong communication and negotiation skills.

• Ability to work in a target-driven environment.