Coffee Specialist/ indoor sales representative Full Time

Act as an ambassador for the Nespresso brand in the Boutique. 

Welcome, advise and guide a clientele loyal to up-market products in compliance with the quality standards defined in the Nespresso service offering. 

Boutique set up:

• Contribute to the maintenance of the boutique appearance according to company policy (well-ordered, correct equipment, properly presented).

• Fill the display cubicles with capsules, machines and accessories on a daily basis.

Customer care:

• Welcome the Boutique clientele and identify their needs.

• Advise both prospects and Club members on Nespresso products and services. 

• Initiate Club members to the art of coffee tasting and develop their curiosity about our full range of products.

• Maintain a pro-active approach towards the customers.

• Carry out an initial analysis of machine breakdowns reported by customers to orient them as effectively as possible towards the after sales service.

• Maximise the sale of all the Nespresso products presented in the Boutique (coffee, machines and accessories).

Boutique Excellence Operations:

• Carry out sales of Nespresso products presented in the Boutique (coffee, machines and accessories).

• Contribute to achieve individual and boutique targets

• Feel comfortable with upselling, cross selling (commercial focus)

• Be up to date with Sales Guidance

• Cash checks (if used in the country), enter payments made by credit cards, check the correspondence of sums received with the orders and send all to the accounting department.

• Manage the cash till; update the status in Excel and correct cash till errors.

• Check payments in accordance with the defined procedure.

• Inscribe new Boutique customers, open their account, present the Boutique and Club services, and assist them in their selection during their first purchase. 

• Actively manage the database on a daily basis and permanently update customer records.

Education:

Secondary school at least 

Experience

1-2 years of prof. experience in direct customer sales on top of the line products & services

1-2 years successful as Coffee Specialist