Business Excellence – Assistant Manager Full Time

Job Title: Business Excellence – Assistant Manager

Job Location: Sharjah, UAE

Job Overview:

The primary purpose of the Assistant Manager Business Excellence is to support the documentation, development and prioritization of business improvement initiatives to continuously improve processes, enhance productivity, eliminate waste, and drive innovation. The role involves utilizing process improvement disciplines and tools, performing process diagnostics, engaging with stakeholders, facilitating problem-framing exercises, and delivering executive-level presentations.

Key Responsibilities:

• Oversee BPM documentation projects across Albatha Group
• Support the development and prioritization of business improvement initiatives to continuously improve processes, productivity, eliminate waste, and innovate
• Enhance the business’s proficiency in process improvement disciplines and tools (e.g., Process Mining, Lean Six Sigma) to achieve high-quality business and customer results
• Identify improvement opportunities by analyzing process performance, variation, conformance, bottlenecks, pain points, and root causes
• Engage with stakeholders and assess pain points to prioritize improvement activities based on authentic relationships with business stakeholders and customers
• Facilitate problem-framing exercises for complex business challenges, involving senior stakeholders in discussions, creating, and testing hypotheses, and summarizing complex analyses
• Assist decision-makers in identifying strategic levers and making informed decisions
• Use problem-solving techniques like “what if” analysis and scenario modeling to create simulation data or process models
• Deliver executive-level presentations with clear links to financial data, performance measures, and business levers
• Develop detailed plans for monitoring the benefits obtained from process improvements, tracking and reporting key metrics, and keeping stakeholders informed through Steer Co forums and other channels

Qualifications/Requirements:

• Approximately 6–10 years of relevant experience in business excellence and process improvement. Experience in both local and international sectors is preferred
• Strong Project Management Skills
• Relevant qualification and/or bachelor’s degree in business administration, information systems, finance, or a related field
• Relevant work experience may also be considered
• Proficiency in Business Process Model and Notation (BPMN), particularly with SAP Signavio
• Experience in business improvement methodologies such as BPM, Continuous Improvement, Lean Six Sigma, and Enterprise Risk Management (ERM)
• Proven track record of successfully supporting and leading transformation/improvement projects across multiple functions
• Understanding of Process Mining concepts
• Understanding of Knowledge Management concepts
• Strong collaboration and innovation skills
• Natural problem solver with the ability to envision new possibilities for stakeholders
• Honest and considerate towards colleagues