Client Happiness Executive (CHE) – Real Estate Full Time

About the Company

Our client is a large, diversified business conglomerate headquartered in Dubai with operations across the Middle East and international markets. The group has built a strong presence across multiple sectors including real estate, lifestyle, retail, F&B, logistics, automotive, and investments, and is known for developing high-quality, contemporary projects and brands.

Their real estate division focuses on premium residential and mixed-use developments, with a value-creation approach and experience delivering diverse lifestyle projects in the UAE market.

Role Overview

We are seeking a Client Happiness Executive (CHE) to manage the day-to-day operations of a designer, high-end residential or mixed-use building in Dubai.

This is a hands-on role suited to a property professional who can deliver exceptional tenant experience while maintaining premium operational standards.

Key Responsibilities

• Manage full operations of designer or premium buildings, including facilities, leasing support, and tenant relations
• Oversee maintenance, housekeeping, security, and service providers to maintain luxury standards
• Conduct regular site inspections to ensure common areas and units remain in excellent condition
• Handle tenant issues, complaints, renewals, and move-ins/move-outs professionally
• Negotiate contracts with suppliers, vendors, and contractors to secure optimal pricing and service quality
• Monitor rental collections, service charges, and operational expenses in coordination with finance
• Follow up on outstanding payments and support legal processes when required
• Prepare operational reports, performance updates, and budgets
• Coordinate with leasing, finance, legal, and maintenance teams
• Ensure compliance with UAE regulations and company policies
• Maintain strong relationships with owners, tenants, and service providers
• Use own vehicle to attend properties, inspections, and meetings as required

Requirements

• 3–5 years of UAE experience in property or building management (luxury or designer projects preferred)
• Valid UAE driving license (mandatory)
• Proven experience managing high-end residential or mixed-use properties
• Strong operational and hands-on building management background
• Excellent negotiation and conflict-resolution skills
• Solid understanding of maintenance workflows and vendor management
• Ability to manage multiple priorities and work under pressure
• Strong communication and leadership skills
• Proficiency in MS Excel and property management systems

Preferred

• Experience with premium developers or boutique designer projects
• Background in facilities management or real estate operations
• Immediate availability

Application

If you have a passion for premium real estate operations and delivering exceptional client experience, we would like to hear from you.