AI Product Adoption Engineer Full Time

This is a boots-on-the-ground position for someone who is energized by rolling up their sleeves, working side-by-side with customers and internal teams, and doing what it takes to get AI products fully implemented, adopted, and delivering value.

You will work directly with customers, sales and post-sales teams, Product Managers, and Engineers to ensure WalkMe’s AI capabilities are live, working, and embedded into real enterprise workflows.

If you’re excited by driving large-scale AI adoption, building internal champions, and spending time with customers to get AI solutions up and running, this role is for you.

What will you actually be doing?

• Owning AI adoption across our global customer base.
• Defining, executing, and continuously improving adoption approaches based on what works in real customer environments.
• Acting as a go-to resource for customers and internal teams when AI needs to be explained, implemented, or unblocked.
• Clearly articulating WalkMe’s AI strategy, product value, and differentiation internally and externally.
• Serving as a trusted, highly credible product expert to help internal teams and customers move confidently from experimentation to production usage.
• Building and maintaining a real-world AI use case library grounded in customer problems, solutions, and outcomes.
• Applying strong discovery skills to understand customer challenges, diagnose root causes, and map them to WalkMe’s AI capabilities.
• Partnering closely with Product Managers to surface gaps, opportunities, and required improvements.
• Bringing structured feedback and market intelligence from the field to help shape the AI roadmap.
• Staying deeply connected to Engineering and Product to understand WalkMe’s technical strengths, constraints, and evolution.

What should you bring to the table?

• 3+ years of experience in customer-facing, execution-heavy roles such as Sales Engineering, Solutions Architecture, Professional Services, or Customer Success.
• Proven experience working directly with customers to implement and adopt complex products.
• Strong technical aptitude and comfort working with AI-powered products.
• A highly customer-centric mindset and willingness to roll up your sleeves and stay engaged until things actually work.
• Excellent presentation and communication skills, with the ability to explain complex concepts clearly and practically.
• Native-level English.
• Curiosity, adaptability, and enthusiasm for driving AI adoption at scale.
• Ability to work independently, learn quickly, and thrive in a fast-paced, global, agile environment.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.