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Job Description
- Provides first-level support for factory users including desktops, laptops, printers, scanners, and mobile devices.
- Manages user accounts, passwords, and access rights in Active Directory.
- Supports and troubleshoots CCTV and surveillance camera systems.
- Supports Microsoft 365 and email services for factory users.
- Troubleshoots LAN connectivity (active & passive) and endpoint issues.
- Coordinates with automation teams on PLC/SCADA workstation connectivity issues.
- Follows IT security policies and access control procedures.
- Performs daily monitoring and support of attendance and access control systems.
- Supports system upgrades, patches, maintenance activities, and deployment projects.
- Documents incidents, solutions, and creates daily/weekly technical reports in coordination with 2nd level support supervisors.
Job Requirements
- Bachelor’s degree in computer science, Computer Engineering, or a related field.
- 1–3 years of experience in IT Support, Help Desk, or System Support.
- Solid knowledge of Windows, Active Directory, basic networking, hardware support, and cybersecurity awareness.
- Good English and communication skills; CCNA certification is a plus.