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Job Title: Assistant Manager – Call Center – Arabic Speaking
Location: Business Bay,
Dubai Salary: AED 11,000
Experience: 5+ Years (Call Center / Contact Center)
Industry: FinTech / Customer Experience / Service Operations
Availability: Immediate joiners Only
Role Overview
We are seeking a highly presentable, Arabic‑speaking Assistant Manager with strong experience managing call center teams in the UAE.
The ideal candidate brings 5+ years, 2+ of hands‑on leadership experience, excellent communication skills, and the ability to drive team performance in a fast‑paced environment.
Key Responsibilities
- Lead, mentor, and supervise a team of call center agents to achieve daily/weekly/monthly KPIs.
- Monitor call quality, service levels, and customer satisfaction metrics.
- Conduct regular coaching, performance reviews, and skill‑building sessions.
- Manage workforce planning, shift schedules, and daily operations.
- Handle escalated customer issues with professionalism and empathy.
- Prepare performance reports and share insights with management.
- Ensure compliance with company policies, scripts, and service standards.
- Support onboarding and training of new agents.
- Collaborate with cross‑functional teams to improve customer experience.
Qualifications & Skills
- Minimum 5 years of experience in a call center environment, with at least 2 years in a Team handling role.
- Arabic speaking is mandatory; strong English communication required.
- Presentable, confident, and able to lead diverse teams.
- Experience in FinTech, Telecom, Banking, or Customer Service is an advantage.
- Strong analytical skills with the ability to interpret performance data.
- Excellent problem‑solving, conflict resolution, and coaching abilities.
- Ability to work under pressure and manage high‑volume operations.
What We Offer
- Competitive salary of AED 11,000
- Dynamic and multicultural work environment
- Career growth opportunities within a rapidly expanding organization
- Modern office located in Business Bay, Dubai
How to Apply
Interested candidates can share their updated CV at: bharti.shivhare@brihatisglobal.com
WhatsApp: +971 502980048