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Job Description
???? Guardian VA & Logistics is hiring Remote Tow Dispatchers for US accounts.
If you’re an English-fluent professional with dispatch, call center, or customer service experience — and you’re ready to handle real US towing operations from home — keep reading.
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???? THE ROLE
You’ll be the operational heart of a US-based towing company — from your home in Egypt. Your day will include:
– Dispatching tow trucks for incident management, private property, and consent tows
– Handling police rotation calls in real time
– Updating TMS / CAD systems accurately
– Communicating with drivers, customers, and property managers
– Coordinating ETAs, confirmations, and follow-ups
– Logging calls and generating end-of-shift reports
You’ll be assigned to ONE client account — not bounced around. You’ll know your drivers, your trucks, your routes, and your customers.
Job Requirements
✅ REQUIREMENTS
– Excellent spoken and written English (neutral accent preferred)
– 3+ years of dispatch, call center, or customer service experience
– Available for US time zones (Eastern, Central, or Pacific shifts)
– Reliable home internet (50 Mbps minimum)
– Quiet, dedicated workspace
– Headset, computer with dual monitors, and backup power
– Ability to start within 1 week
– Commitment to a minimum 6-month engagement
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⭐ NICE-TO-HAVE
– Previous towing industry experience
– Familiarity with TMS / CAD systems
– Experience with US-based clients
– Background in 911, emergency, or roadside assistance