Call Centre Agent – fluent English speaker Full Time

Job Description:

• Patient Communication: Answer incoming calls, emails, and messages from patients and their families, providing information and addressing inquiries about LIPS services in a professional and courteous manner.
• Appointment Scheduling: Coordinate and schedule appointments for lab tests, imaging services (Ultrasound, MRI, CT scans), outpatient consultations, GP services, wellness programs, and screenings, ensuring accurate and timely booking// booking and matching patients with consultants. Maximize bookings for all applicable services at LIPS facility in Battersea.
• Sales and Promotion: Identify and pursue opportunities to promote and sell LIPS services. Provide detailed information about the benefits of our services and encourage patients to utilize our comprehensive healthcare offerings. Identify opportunities to maximize bookings and consultants’ appointments from the inquires
• Information Management: Maintain and update patient records and appointment details in Compucare and other systems, ensuring confidentiality and accuracy.
• Support Services: Provide detailed explanations of procedures and answer patient questions regarding LIPS services.
• Problem Resolution: Address and resolve patient issues or concerns promptly, escalating complex cases.
• Obtain payments and authorization codes from patient before the appointment is confirmed
• Follow-up: Conduct follow-up calls to patients to confirm appointments
• Customer Service Excellence: Maintain a high standard of customer service, striving to exceed patient expectations in every interaction