Affluent Banking Business Development Senior Specialist Full Time

JOB PURPOSE / ROLE:

• To Support the Affluent Banking Business Development strategy, new ideas, and products with the relevant internal & external stakeholders to maximize both customer satisfaction and revenue.

AREAS OF RESPONSIBILITY:

• Contributes to the development of Affluent Banking strategy and ensures translation and alignment during the development and monitoring of departmental strategy including objectives, targets and initiatives.
• Participate in all strategic and operational activities with internal stakeholders.
• Follows all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
• Follows the day-to-day operations related to own job to ensure continuity of work.
• Support the identification of the target customer segments to ensure that the strategy for each segments is formulated accordingly and in line with the strategic objectives of retail banking business.
• Provide market feedback regarding competitive offerings, prospect needs and generate product development ideas.
• Contribute in enhancing Affluent customer value propositions.
• Identify all opportunities for continuous improvement of Business process, productivity and cost reduction.
• Develops customer strategies and initiatives to enhance customer loyalty, retention and management.
• Participate in all department initiatives and activities.
• Tracks performance effectiveness of campaigns.
• Support NPS, Affluent Customers Surveys and Mystery Shopper activities.
• Support the development and scheduling of CRM-driven business initiatives.
• Collaborates with different divisions and departments to ensure that all needs are fulfilled and all services are enhanced as per the Affluent Banking requirements.
• Coordinates with Communication & Customer Experience Division and internal departments in order to establish a communication strategy customized to Affluent Banking segment.
• Assesses the impact of introduced changes to people, process and systems and develops relevant communication and awareness initiatives to support the effective implementation of change.
• Support the preparation of timely and accurate reports to meet Riyad Bank and department requirements, policies and standards.
• Represents the function and actively contributes in various committees/meetings (internal and external) as applicable and per authority levels in order to ensure relevant matters are dealt with in a timely and efficient manner.
• Ensures compliance to all relevant safety, quality and environmental management policies, procedures and controls across the department in order to guarantee employee safety, legislative compliance and a responsible environmental attitude.
• Performs other related duties or assignments as directed.

QUALIFICATIONS & EXPERIENCE:

Minimum Qualifications:

• Bachelor’s degree in Business Administration

Minimum Experience:

• 4-6 years relevant experience

Language:

• English: Very Good