Contact Center Agent – Urdu Speaker Full Time

Established in 2008, Geidea epitomizes customer focused empowerment and commercial success through continuous innovation. Geidea makes best in class digital payment solutions available for all by attracting and leveraging the best creative & entrepreneurial talent in the market.

Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity. Our technology mirrors our people – Smart, Innovative & Forward Thinking: www.geidea.net

To maintain competitive advantage as we grow, we are currently looking for a new Contact Center Agent:

Job purpose:

This role is responsible for addressing customer inquiries, complaints, and technical issues, ensuring satisfaction and retention. The advisor also provides solutions, maintains records, and collaborates with other departments to resolve issues while staying informed about products and services.

Key accountabilities and decision ownership:

• Handle calls from customers regarding inquiries, complaints, and technical issues.
• Provide accurate and efficient solutions to ensure customer satisfaction and retention.
• Maintain detailed and accurate records of customer interactions and transactions.
• Collaborate with other departments to escalate and resolve complex issues.
• Stay up to date with product knowledge and services to better assist customers.

Must Have Technical / Professional Qualifications:

• Bachelor’s degree in business management or any related field.
• At least 6 months of experience in customer service
• Urdu level C1/C2
• English level B1/B2
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers
• Strong problem-solving skills.

Join our dynamic team as a Contact Center Agent and contribute to our FinTech mission of releasing cutting-edge financial products into the market. Apply your project management skills, collaborate with cross-functional teams, and shape the future of the payments industry.

Our values guide how we think and act – They describe what we care about the most.

Customer first – It’s embedded in our design thinking and customer service approach.

Open – Openness allows us to constantly improve and evolve.

Real – No jargon and no excuses!

Bold – Constantly challenging ourselves and our way of thinking.

Resilient – If we fail, we bounce back stronger than before

Collaborative – We know that we can achieve a lot more as a team.

We are changing lives by constantly striving for a better solution.