IT Support Technician (UAE National) Full Time

We are looking for a talented and experienced IT Support Technician who will be responsible to help and maintain Client’s infrastructure and continuity of business operations for Client’s employees. The technician is a key player in ensuring the smooth running of Client’s IT endpoints and supporting its employees with their devices. This role implies a growth element into supporting and maintaining the Client core IT infrastructures, including operational checks, validations and where necessary remediations of any identified issues.

Responsibilities

Job requirements

• Support Help AG end users and solve tickets / reported issues
• Prepare new equipment, including asset tagging, assignment and tracking
• Creation of new users, assigning of ACL’s and user on / offboarding
• Monitor hardware and software stock levels and place order requests
• Maintain endpoint security, software updates and patching
• Monthly Endpoint Health Check Reports
• Verify correct security features and licensing are enabled for Help AG employees
• Respond to on-site incidents and activities in Help AG’s offices
• Monitor and maintain configuration backups of infrastructure components
• Respond to SOC alerts and reported incidents with remedial action where necessary
• Monthly infrastructure health check reports
• Maintain, update and review Help AG’s asset register
• Perform monthly AD reviews and system access reviews

Qualifications & Skills

• Bachelor’s degree in information security or IT-related matter or equivalent experience
• 1+ years of experience working within IT support and solving user reported IT requests
• Understanding of Microsoft Active Directory and Domains
• Working knowledge of Office365, Exchange Online and Azure AD
• Experience in maintaining endpoint OS’s and troubleshooting software / hardware issues
• Good understanding of networking, TCP/IP, DHCP, DNS etc
• Understanding of information security concepts and related technologies
• Microsoft certification and other infrastructure technology certifications
• Proper and structured documentation and diagramming
• Excellent organizational skills in enterprise support and ITIL Process
• Understanding of information security concepts and related technology including troubleshooting
• Ability to identify new work areas and to self-govern goals and tasks
• Ability to identify problems, collect and analyze data, establish facts and draw conclusions
• Ability to apply a risk-based approach to planning, executing, and reporting on engagements
• Use judgement and ingenuity to maintain objective and technical standards
• Excellent communication skills with the ability to translate to non-technical level and effectively convey or report on technical issues both in writing and verbally (In English.) (Arabic is an advantage.)
• Ability to comprehend complex business processes or technical language and prioritize / follow broad and complex instructions both independently and as part of a team
• Impeccable organization, attention to detail, and ability to learn quickly and adapt to new situations
• Interact in a positive, friendly, and proactive manner with other employees, board members and regulatory agencies in order to enhance effectiveness and promote quality service
• Handle sensitive and confidential matters, situations, and data effectively and with integrity
• Manage high pressure / difficult situations in a calm and collected manner

Benefits

• Health insurance with one of the leading global providers for medical insurance
• Career progression and growth through challenging projects and work
• Employee engagement and wellness campaigns activities throughout the year
• Excellent learning and development opportunities
• Inclusive and diverse working environment
• Flexible/Hybrid working environment
• Open door policy