Call Centre Full Time

Company Description

Extensya is a provider of contact management solutions and business process outsourcing services, with a broad network of contact centers in Jordan, Saudi Arabia, and Iraq, along with operations in other global locations. Established in 2008, the company has built robust operational and technical infrastructure to deliver tailored solutions. Extensya serves diverse industries across the Middle East, USA, Europe, and the Indian Sub-continent, focusing on seamless integration into their partners’ businesses. Committed to excellence, Extensya offers a wide range of services designed to enhance performance and drive success for its clients. Its philosophy emphasizes being a smart extension of its partners’ operations to meet evolving business needs.

Role Description

This is a full-time on-site role located in Riyadh for a Call Centre Specialist. The role involves handling customer inquiries and complaints professionally and efficiently, ensuring a high level of customer satisfaction. Responsibilities include providing accurate information about products and services, resolving customer issues, logging incident reports, and following up as necessary to ensure resolution. Additionally, the role requires maintaining adherence to company policies and processes, assisting in improving customer service workflows, and collaborating across teams to deliver an excellent customer experience.

Qualifications

• Proficiency in Customer Support and Customer Service skills, with a focus on delivering excellent client experiences.
• Strong Communication skills, including active listening and professional verbal and written communication.
• Experience in Contact Center operations and understanding of workflows in a fast-paced environment.
• Basic Computer Literacy, including familiarity with CRM tools and software applications.
• Ability to adapt to dynamic work environments and demonstrate problem-solving skills.
• Fluency in Arabic and English will be considered an advantage.
• Prior experience in customer service roles is preferred but not mandatory.