HIS Support specialist Full Time

PANACEA SOLUTIONS is a healthcare technology company dedicated to delivering reliable, efficient, and user-friendly solutions for hospitals and clinics. Our mission is to enhance patient care and operational performance through innovative Health Information Systems (HIS) and related healthcare technology services.

We foster a culture of collaboration, accountability, and continuous learning, providing our team members with opportunities to work alongside healthcare professionals and IT specialists to solve real-world clinical and administrative challenges. At PANACEA SOLUTIONS, every team member is encouraged to contribute ideas, develop their expertise, and make a meaningful impact on digital healthcare transformation.

Company Size: 80 Employees

Position: HIS Support Specialist

Location: Jeddah & Taif, Saudi Arabia

Employment Type: Full-Time (On-Site)

Number of Open Positions: 80

Role Overview

The HIS Support Specialist will be responsible for providing day-to-day technical and functional support for the Hospital Information System (HIS). The successful candidate will work closely with clinical, administrative, and IT teams to ensure smooth system operations and a high level of user satisfaction.

Key Responsibilities

• Provide technical and functional support for HIS users.
• Troubleshoot and resolve system issues, incidents, and user inquiries.
• Log, track, and follow up on support tickets until resolution.
• Escalate complex issues to higher-level support teams or vendors when required.
• Configure and manage user accounts, roles, and permissions.
• Assist with system updates, testing, and deployment of new functionalities.
• Maintain documentation for processes, known issues, and resolutions.
• Deliver basic user training and support sessions.
• Gather user feedback and contribute to system improvement initiatives.
• Coordinate with implementation and IT teams to ensure system stability and performance.

Qualifications

• Bachelor’s degree in Medicine, Health Sciences, Computer Science, Information Technology, Health Informatics, or a related field.
• Strong analytical and problem-solving skills.
• Experience in technical support and troubleshooting of HIS or similar healthcare/enterprise applications.
• Excellent customer support and communication skills.
• Ability to effectively interact with clinical, administrative, and technical stakeholders.
• Familiarity with hospital workflows, medical terminology, or healthcare information systems is highly preferred.
• Willingness to work on-site in Jeddah and Taif.

How to Apply

If you are interested in joining our team, please send your CV to:

Saeedqaddoum.sq@gmail.com