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Job Description
- Handle incoming calls and customer inquiries with professionalism and care
- Conduct outbound calls to potential clients to promote our training programs and AI solutions and close sales
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Understand customer needs and direct them to the appropriate service or product
- Meet and exceed weekly and monthly sales targets and performance metrics
- Ensure every customer interaction reflects high-quality service and satisfaction
- Accurately record and manage client information using templates and CRM systems
- Conduct customer satisfaction surveys and flag any dissatisfaction to the proper channels
- Support daily administrative duties, including scheduling, database updates, and documentation
- Provide accurate product and service information over the phone
- Follow up with customers to ensure their technical issues are resolved
- Manage tasks for upper management, including appointment scheduling and call handling
- Analyze collected data and provide actionable insights when needed
Job Requirements
- Proven experience in telesales or sales, ideally within the education, training, or tech sector
- Track record of consistently meeting or exceeding sales quotas (especially via phone)
- Strong ability to explain complex solutions clearly and persuasively
- Resilient, cool-tempered, and able to handle objections or rejection confidently
- Excellent interpersonal, negotiation, and communication skills
- Able to identify customer needs and match them to the right offering
- Familiarity with AI, software, or tech-related training programs is a strong plus
- Excellent spoken and written English
- Presentable, professional demeanor with a client-first mindset