Application Maintenance Support Full Time

Company Description WisePro Arabia is an IT consulting and software engineering company that helps enterprises realize tangible value from technology. Originating in 2017 as the IT arm of a major conglomerate, WisePro became an independent IT organization in 2022, focused on delivering specialized digital solutions. The company continuously explores emerging technologies to build impactful, future-ready products and services. WisePro values a culture of ownership, calculated risk-taking, and dedication to going the extra mile for clients. Team members collaborate on meaningful projects where innovation, quality, and customer satisfaction are central.

Role Description This is a full-time, remote role for an Application Maintenance Support professional. The role involves monitoring applications, responding to incidents, and resolving user-reported issues within defined service-level agreements. Responsibilities include performing root-cause analysis, troubleshooting application errors, coordinating with development and infrastructure teams, and documenting solutions and known issues. The professional will handle routine maintenance tasks such as configuration changes, environment checks, and application performance reviews. The role also involves clear communication with stakeholders, updating users on ticket status, and suggesting improvements to enhance stability, reliability, and user experience.

Qualifications

• Strong Application Support and Technical Support skills, including experience handling incidents, service requests, and change management.
• Proficient Troubleshooting and Analytical Skills to diagnose issues, perform root-cause analysis, and propose effective solutions.
• Clear and professional Communication skills for interacting with users, technical teams, and stakeholders in a remote environment.
• Experience in PL/SQL and Oracle Database.
• Experience in Java, Node.js and .Net Core
• Familiarity with web service testing tools like Postman
• Ability to work independently, prioritize tasks, and manage time effectively in a distributed team setting.
• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Prior experience in application maintenance or production support roles in IT services or consulting environments