Regional Operations Manager – Global-to-Africa Corridors Full Time

Job Title:

Regional Operations Manager – Global-to-Africa Corridors

Department:

Operations

Location:

Dubai, UAE / Hybrid

Employment Type:

Full-time

Salary Range:

AED 24,000 – AED 34,000 per month

Suggested Compensation Structure:

– Basic Salary: 55% – 65%

– Housing Allowance: 20% – 25%

– Transport / Mobility Allowance: 5% – 10%

– Communication Allowance: AED 500 – AED 1,000 per month

– Annual Performance Bonus: Up to 15% of annual basic salary, based on KPIs

Reports To:

Head of Operations / Managing Director

Role Mission:

The Regional Operations Manager will lead the operational execution of Easy Air Cargo’s active Global-to-Africa corridor model, starting with UAE-to-Africa routes. This role is responsible for corridor reliability, sender-traveler coordination, operational controls, escalation management and process standardization across priority African markets.

Key Responsibilities:

– Manage daily corridor operations between the UAE and selected African destinations

– Build and maintain operational SOPs for parcel intake, traveler handover, transit updates, delivery confirmation and issue resolution

– Monitor corridor performance, service quality, delays, disputes and operational bottlenecks

– Coordinate with traveler verification, customer experience, trust and safety, and city ambassador teams

– Maintain route-level operating dashboards, shipment status reviews and incident logs

– Develop country and city-level operating playbooks for priority destinations

– Define escalation workflows for missing parcels, delayed deliveries, traveler cancellations and recipient issues

– Support pricing, corridor capacity planning and traveler availability analysis

– Ensure operational practices align with company policies and applicable UAE requirements

– Prepare weekly performance reports for leadership

Required Qualifications:

– 6+ years of experience in logistics, cargo, transport operations, marketplace operations, travel operations or customer operations

– Strong understanding of operational workflows, service quality and escalation management

– Experience managing multi-country or cross-border operations

– Excellent written and spoken English

– Strong analytical and reporting skills

– Ability to operate in a fast-moving, high-accountability environment

Preferred Qualifications:

– French language skills

– Experience with UAE-Africa trade, diaspora communities or travel corridors

– Experience in parcel delivery, air cargo, last-mile delivery, marketplaces or fintech-enabled operations

– Knowledge of West and Central African markets

KPIs:

– Corridor completion rate

– Average issue resolution time

– Traveler handover success rate

– Delivery confirmation rate

– Operational incident rate

– Customer satisfaction score

– SOP compliance rate

Application:

Send your CV and a short note explaining your corridor operations experience to:

careers@easy-air-cargo.com

Website:

• easy-air-cargo.com