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The ideal candidate will provide and maintain excellent customer service and be the frontline service contact for our external customers.
Job responsibility：1. Quickly respond to customer repair requests, go to the site or organize resources to guide customers in troubleshooting and repairing;2. Regularly guide and supervise customers to carry out preventive maintenance according to supplier or contract requirements;3. Collect and record detailed fault information, and regularly provide feedback on fault reports to manufacturers;4. Establish good communication channels with customers, visit them regularly, and maintain customer relationships;5. Provide basic equipment operation, safety operation standards, and daily maintenance skills training to customers.
Qualification (Education and Experience) ：1.we need you 10+ years of machinery service experience；2. Understand and comply with Dubai’s relevant regulations and standards regarding the safety, operation, inspection, and maintenance of mining equipment and a mobile elevating work platform.3. Have basic knowledge of electromechanical and hydraulic systems, with English as the working language;4. Having basic Chinese proficiency (for reading technical materials and communicating with headquarters) is a bonus point