Cards and Payment Systems Senior Associate Full Time NEW

The National Bank of Iraq (NBI) was founded in 1995 as a publicly traded, private sector company, offering comprehensive banking services to individuals and businesses in Iraq. As a result of NBI’s success and to fuel future growth, its capital was increased from the initial IQD 400 million to IQD 250 billion (USD 215 million) in December 2013.

In 2005, Capital Bank Jordan acquired majority shares (61.85%) in NBI, allowing NBI to evolve its business offerings, strengthen its global footprint and promote financial inclusion across the country.

With its extensive network of correspondent banks, Capital Bank stands as NBI’s gateway to world economies, facilitating internal and external remittances, granting lines of credit, as well as offering trade finance services.

NBI operates a modern core banking system to support its growth and customer services. Capital Bank and its subsidiaries audit all accounts through Ernst and Young, and report financials in accordance with International Accounting Standards.

NBI has earned a BB rating by Capital Intelligence, the international credit rating agency. It further received a ‘Good’ rating by the Central Bank of Iraq.

Today, NBI has more than 38 branches in all major cities in Iraq, and a branch in KSA.

Job Description

Cards & Payments Systems Senior Associate

📍 Baghdad, Iraq

We are looking for a proactive and detail-oriented Cards & Payments Systems Senior Associate to join our IT team. This role focuses on supporting banking applications related to cards, payments, and transaction processing, ensuring smooth operation and timely issue resolution.

🔹 Key Responsibilities

• Monitor and support the operation of cards and payments systems and related banking applications
• Ensure system availability, stability, and performance 24/7
• Investigate and resolve issues related to failed or pending transactions and transfers
• Perform routine system checks, monitoring, and maintenance activities
• Handle incidents and service requests from branches and departments within defined SLAs
• Coordinate with development, infrastructure, cybersecurity teams, and external vendors
• Participate in projects related to cards, payments, and AML systems
• Ensure compliance with cybersecurity standards, policies, and regulatory requirements
• Document issues and resolutions in ticketing systems (e.g., Jira)
• Support UAT testing for system updates and new services

Qualifications

🔹 Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related field
• 1–3 years of experience, including at least 1 year in a similar role
• Experience with banking systems, transactions, or payments environments is preferred
• Familiarity with ISO 20022 standards is a plus

🔹 Skills & Competencies

• Strong analytical and problem-solving skills
• Effective communication and coordination abilities
• High attention to detail and accuracy
• Ability to work under pressure and handle critical incidents
• Innovative mindset and continuous improvement orientation

Additional Information