Help Desk Analys Full Time NEW

Job Title: Help Desk Analyst

Location: United States

Employment Type: Full-Time

Position Overview

We are seeking a customer-focused and technically skilled Help Desk Analyst to provide first-line IT support to end-users. The ideal candidate will troubleshoot hardware, software, and network issues, document incidents, and ensure timely resolution while maintaining high levels of user satisfaction.

Key Responsibilities

• Respond to user inquiries and support requests via phone, email, or ticketing systems
• Troubleshoot hardware, software, and network issues for desktops, laptops, and mobile devices
• Document incidents, resolutions, and troubleshooting steps in a ticketing system
• Escalate complex issues to senior IT staff or specialized teams when necessary
• Assist with account management, password resets, and access permissions
• Support IT onboarding and offboarding processes for employees
• Maintain knowledge base articles and standard operating procedures
• Ensure adherence to IT policies, procedures, and security best practices

Qualifications

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field
• 0–2 years of experience in IT support, help desk, or technical support roles
• Basic knowledge of Windows and/or Linux operating systems
• Familiarity with networking concepts, email systems, and common business software
• Strong problem-solving and troubleshooting skills
• Good communication and customer service abilities
• Ability to prioritize tasks and manage time effectively

Preferred Qualifications

• Experience with help desk ticketing systems (e.g., ServiceNow, Jira, Zendesk)
• Knowledge of remote support tools and endpoint management
• IT certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator Associate
• Exposure to cloud platforms such as Microsoft 365 or Google Workspace