Officer.Injaz – Merchant Services Dept.41.Operations Group Full Time NEW

1. Performing end-to-end testing of the newly introduced POS Terminals across Card Schemes for all new projects.
2. Experience with EDMS, PRIME, Terminal Management System (TMS), and ORACLE Inventory Management.
3. Setup & Preparation along with Configuration change of Point of Sale including GPRS, Desktop, Branch Pinpad Terminals.
4. Onboarding and Checking setup of MasterCard Internet Gateway System (MIGS & MPGS) for all the merchants to enable Online Payment for all Card Schemes.
5. Ensure accurate and timely dispatch of POS machines to the merchants within UAE as per set SLA’s in dual controlled environment
6. Knowledge of Mobile POS Solutions.
7. Final testing of POS before deployment & Resolve POS complaints on daily basis.

8. Ensure compliance with bank security procedures while working in a dual-controlled environment.

9. Perform Quality Checks on all configured devices before dispatch to Business.
10. Technical support to sales and service team for all kind of Terminal related issues.
11. Co-ordinate with vendor and Mashreq IT team for any software related issues.
12. Support Card Acquiring Business for their daily urgent POS requirement.

13. Monitor and manage POS device inventory and accessories.

14. Maintaining daily, weekly and monthly MIS and Data Trackers