Front Office Manager Full Time NEW

Job Summary – Hotel Apartments

We are seeking a professional and customer-focused Front Office Manager to oversee daily front desk operations and ensure excellent guest/customer service. The ideal candidate will manage front office staff, coordinate administrative tasks, handle customer inquiries, and maintain a welcoming and efficient environment.

Key Responsibilities

• Supervise and manage front office staff, including receptionists and guest service personnel.
• Ensure smooth day-to-day front desk operations.
• Greet and assist guests, clients, or visitors professionally.
• Handle customer complaints, requests, and escalations efficiently.
• Manage room bookings, reservations, appointments, or check-in/check-out procedures (if applicable).
• Maintain accurate records, reports, and office documentation.
• Coordinate with housekeeping, maintenance, sales, or other departments as needed.
• Monitor staff schedules, attendance, and performance.
• Train new employees on company procedures and customer service standards.
• Ensure compliance with company policies and health & safety regulations.
• Oversee office supplies and front office inventory.