Core/Reservation Supervisor, Four Seasons Red Sea Resort at Shura Island Full Time NEW

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Soon to be one of the region’s foremost luxury beachside destinations, The Red Sea will comprise of the idyllic natural islands and lagoons across 200 kms of coastline along the western coast of the Kingdom of Saudi Arabia, between the cities of Umluj and Al Wajh. The new Four Seasons Resort will be located on Shura Island, the hub of the development and home to a yacht marina, leisure and lifestyle facilities, retail offerings, 18-hole golf course and more. The Red Sea destination is being built with sustainable practices and tourism at its core, with the masterplan being informed by an impressive marine spatial planning simulation to model the environmental impact of development and operations to minimize over-tourism while providing guests with an exceptional travel and lifestyle experience. The destination will also rely on renewable energy and will only develop a small portion of the islands with expansive dedicated conservation zones. The new Four Seasons Resort will offer approximately 149 rooms and suites, all with uninterrupted views over white sand beaches and crystal-clear waters. The property will also feature six restaurant and lounge outlets, meeting and events spaces, a marine discovery centre, Kids for All Seasons space and much more. Whether looking for rest and relaxation or sport and water activities, there will be something for everyone, including a full-service spa with a hammam, tennis courts, three outdoor pools with cabanas, and two separate beaches for families and adults perfect for soaking in the sun or diving down to explore the coral reefs.

The Role of the Core Supervisor

As a Core Supervisor at Four Seasons Red Sea, you will lead the Core Team in ensuring seamless communication between guests and hotel departments. You will oversee daily operations within the Core (Communication Center), ensuring all guest requests, calls, and internal communications are handled with accuracy, efficiency, and warmth.

Through your leadership, you will guide and motivate the team to deliver genuine and anticipatory service — upholding the Four Seasons standards of excellence and care.

Your role will also involve supporting team training, monitoring service performance, and ensuring that each interaction reflects the brand’s promise of creating memorable experiences for every guest.

Knowledge And Skills

• Proficiency in written, spoken, and reading English and Arabic.
• Minimum of 2 years of experience in a similar or supervisory role within a hotel or customer service environment.
• Strong leadership, communication, and problem-solving skills.
• Familiarity with hotel systems and call management software preferred.
• Ability to manage a team in a fast-paced and dynamic environment.
• Locals only, as per Saudi Labour Law.

What To Expect

• Competitive basic salary.
• Competitive live-out allowance.
• Travel allowance, if applicable.
• 30 days annual vacation.
• 10 public holidays per year.
• Complimentary employee meals.
• Medical insurance.
• Life insurance.
• Employee Assistance Program.
• Worldwide complimentary room nights at Four Seasons hotels.
• Laundry/dry cleaning services for work attire.
• Opportunities for growth and development.