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Job Description
Job Role:
Responsible for supporting and maintaining Shiny White users’ IT systems and for providing efficient desktop support to all business users. Also responsible for resolving any IT-related faults quickly and efficiently in-line with SLAs, which includes a broad range of queries
Main Responsibilities
- Providing end-user, desktop support.
- Supporting and maintaining MS Server/Desktops.
- Supporting and maintaining Office Solutions.
- Escalate IT issues within the team where necessary.
- Setting up and configuring new laptops and desktops.
- Installing authorized software to laptops and desktops.
- Troubleshoot desktop and system problems, diagnose and solve hardware/software.
- Troubleshoot LAN/WAN issues and solve it.
Job Requirements
- 3-5 Years Experience
- Good in Incident and Problem Management
- Good organizational, time management and prioritization skills
- Ability to communicate confidently and clearly to users both face to face and over the telephone
- Strong written and verbal skills and the ability to produce clear and accurate documentation.
- Network trouble shooting, TCP/IP and general WAN/ LAN trouble shooting.
