Logistics & Customer Service Representative Full Time NEW

Job Title: Logistics & Customer Service Representative

Location: Dubai

Salary: Up to AED 6,000

Job Code: 073/001/397

Industry: Chemical Distribution

Job Brief:

We are looking for an experienced Logistics & Customer Service Representative to support international trade operations and ensure smooth coordination between suppliers, customers, and logistics partners.

Job Responsibilities:

• Place purchase orders with international suppliers (mainly China, India, and other overseas markets).
• Follow up on shipments and coordinate delivery timelines.
• Prepare and review shipping documents such as Bills of Lading, invoices, packing lists, and shipping markings.
• Send Proforma Invoices (PFI) to customers.
• Communicate with customers on shipment progress, delivery schedules, and order updates.
• Handle and resolve shipment-related issues, delays, or documentation discrepancies.
• Coordinate Letter of Credit (LC) issuance and related documentation with banks, suppliers, and customers.
• Work closely with freight forwarders, shipping lines, and internal teams to ensure smooth order execution.
• Maintain accurate records and update order details in the ERP system.

Job Requirements:

• Minimum 5 years of experience in international trade, logistics, or customer service.
• Good understanding of shipping documentation, Incoterms, cargo insurance, and Letter of Credit processes.
• Experience using ERP systems, preferably Microsoft Dynamics 365 (D365).
• Fluent in English (written and spoken).