Channel Manager Full Time NEW

Purpose:

Lead the development, execution, and optimization of multi-channel strategies to enhance the reach, effectiveness, and impact of Neoleap’s marketing and commercial initiatives. The role is responsible for driving customer engagement, strengthening channel performance, maximizing business growth opportunities, and ensuring consistent brand positioning across all communication and sales channels.

Main Duties and Responsibilities:

• Develop and implement comprehensive channel strategies aligned with Neoleap’s business objectives, growth plans, and marketing priorities.
• Manage and optimize the performance of all sales and communication channels to maximize customer acquisition, engagement, and retention.
• Lead the planning and execution of integrated channel campaigns across digital, retail, partner, and media platforms.
• Collaborate closely with sales, product, media, creative, and customer experience teams to ensure alignment between channel initiatives and overall brand strategy.
• Analyze channel performance metrics, customer behavior, and campaign effectiveness to identify trends, risks, and growth opportunities.
• Prepare regular performance reports and dashboards with actionable insights and strategic recommendations for management.
• Monitor market trends, competitor activities, and emerging channel opportunities to enhance market positioning and channel effectiveness.
• Establish channel governance frameworks, operational standards, and best practices to ensure consistency and efficiency across all channels.
• Manage relationships with key partners, agencies, vendors, and external stakeholders to ensure successful delivery of channel initiatives.
• Negotiate and oversee channel agreements, partnerships, and service deliverables to maximize business value and operational effectiveness.
• Ensure all channel activities and campaigns are aligned with customer needs, brand standards, and business objectives.
• Drive continuous improvement initiatives to enhance channel efficiency, customer experience, and revenue generation.
• Support the development of customer engagement strategies by identifying innovative approaches to strengthen customer interaction and loyalty.
• Coordinate cross-functional efforts to ensure timely execution of campaigns, promotions, and channel-related activities.
• Monitor channel budgets and ensure effective utilization of resources while maintaining cost efficiency.
• Ensure compliance with company policies, regulatory requirements, and brand guidelines across all channel activities.
• Lead channel-related projects and initiatives to support business expansion, strategic partnerships, and organizational growth.
• Mentor and guide team members by promoting collaboration, accountability, and high performance within the function.

People Management:

• Participate in the identification and recruitment of key talents for their respective Department
• Manage, guide and assist direct reports to perform their functional operations in accordance with set policies and procedures
• Set performance objectives, provide necessary support, evaluate/appraise the team and provide regular feedback on performance
• Uphold a high-performance working environment and promote the Organization’s Values

Qualifications:

• Bachelor’s Degree Required.
• Master’s Degree Preferred.
• Professional Certificates.

Competencies:

Core:

• Cultivates Innovation
• Action Oriented
• Develops Talent

Leadership:

• Decision Quality
• Ensures Accountability
• Communicates Effectively

Years of Experience:

• Six Years and Above