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Consumer Care/Customer Care
Temporary
Job Description
Job Summary:
The role involves leading and developing service operations by supervising maintenance team , ensuring achievement of operational and financial targets for the branch and franchises . The role also includes developing operational procedures, enhancing performance efficiency, improving customer satisfaction, and managing new and ongoing operational projects in his branch .
Key Responsibilities:
1. Team Management & Development ;
- Monitor and enhance maintenance team performance.
- Develop the team through performance plans and KPI follow-up.
- Improve managerial and behavioral skills through daily operational coaching in the branch .
- Service Operations Management in the branch .
- Operate service operations by setting objectives and monitoring execution.
- Develop and control the operations budget in his branch .
- Prepare periodic reports, presentations, and team needs assessments.
- Improve franchise performance through continuous monitoring and development.
- approve all branch expenses in Oracle .
- approve all attendance related adjustment .
- Customer Service Enhancement:
- Enhance overall service quality and cross-functional collaboration.
- Improve response time, feedback accuracy, and customer satisfaction levels.
- Project Management:
- Initiate new operational projects and contribute to ongoing ones in his branch
Qualifications:
- Engineering bachelor’s degree (Electrical or Mechanical)
- Minimum three years’ experience performing engineering or operations field, Excellent organizational, leadership, communication, and analytical skills a necessity.
