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To communicate professionally and courteously with customers regarding required documents, application updates, payment follow-ups, and collections while delivering an excellent customer experience that reflects the company’s professionalism and operational efficiency.
Key Responsibilities:
* Communicate daily with customers via phone calls, WhatsApp, and email.
* Follow up on pending documents and application requirements.
* Handle payment reminders and collections in a professional and respectful manner.
* Update customer records and application statuses in the CRM/system.
* Escalate issues and customer concerns to the relevant departments.
* Maintain high standards of customer service and communication etiquette.
* Coordinate with Sales, Credit, and Operations teams to ensure smooth processing.
* Prepare periodic reports related to follow-ups, collections, and customer status.
* Remind customers of deadlines and missing requirements.
* Ensure compliance with company policies and customer data confidentiality.
Qualifications:
* 1–3 years of experience in Call Center, Customer Service, or Collections.
* Excellent communication skills in Arabic; English is preferred.
* Professional, courteous, and customer-oriented personality.
* Strong follow-up and persuasion skills.
* Proficiency in Microsoft Office and CRM systems.
* Ability to work under pressure and achieve targets.
Required Skills:
* Strong communication skills.
* Professional customer handling.
* Fast response and follow-up capabilities.
* Time management and task organization.
* Collection and telephone follow-up skills.
* Problem-solving abilities.
* Previous experience in finance or lending companies.
* Knowledge of customer service and collection practices.
* Ability to build and maintain positive customer relationships.
* CME1 certifications are mandatory.
