Soft Service Manager Full Time NEW

Description:

EFS Group is a global leader in integrated facilities management, operating across 23 international markets with 75 service lines. As an ISO-certified and award-winning “people-first” organization, we provide disruptive solutions to Fortune 500 companies and government agencies.
We are currently seeking a highly strategic and operationally-focused Soft Service Manager to join our team in Jeddah.
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The Purpose of the Role
The Soft Service Manager oversees the end-to-end management of soft services (including housekeeping, hospitality, and specialized cleaning) across assigned projects in Jeddah. You will act as the primary lead for ensuring service touchpoints reflect EFS’s high standards while meeting rigorous contractual obligations and financial targets.
Core Responsibilities
1. Operational Excellence & Strategy
Standards & Mobilization: Develop and implement robust soft services standards and tailored mobilization plans for high-traffic projects.
Quality & Safety: Select and manage sub-contractors for cost-effectiveness and conduct rigorous site audits to ensure full compliance with statutory and safety requirements.
Resource Planning: Review and update hospitality plans and checklists periodically to maintain operational efficiency.
2. Financial & Strategic Management
P&L Oversight: Analyze project financials to maximize profit margins, maintain healthy cash flows, and manage material requests against budgets.
Green Initiatives: Implement sustainability and “green” practices within facilities management to align with regional environmental goals.
Business Growth: Identify client needs and propose additional services to enhance revenue and overall service value.
3. Client Experience & Relationship Management
Performance Metrics: Maintain agreed KPIs and SLAs, providing transparent MIS reports to senior operations management.
Stakeholder Engagement: Foster long-term partnerships through regular monthly meetings and professional escalation handling to protect brand reputation.
4. People Leadership & Development
Team Building: Recruit, plan, and develop resources for soft services operations, ensuring the right talent is in the right place.
Performance Culture: Conduct annual reviews, resolve conflicts, and implement reward initiatives to boost morale and productivity.
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Requirements & Qualifications
Education: Bachelor’s degree in Business, Hospitality, or Facilities Management (MBA preferred).
Experience: 10+ years of proven experience in Facilities Management, Real Estate, or Hospitality Management.