Training Officer Full Time NEW

Training Officer

Empower People. Elevate Skills. Shape Customer Experience.

Are you passionate about helping others grow? Do you have a knack for explaining concepts, guiding learners, and creating welcoming training environments? If so, our team is ready for you!

We’re looking for a Contact Center Training Officer to help build and inspire a knowledgeable, confident, and customer-focused workforce. Working closely under the Training Specialist, you will play a key role in onboarding, skill development, and performance improvement for our frontline staff directly impacting on customer satisfaction and service excellence.

What You’ll Be Doing:

· Assist in delivering structured training sessions for both new joiners and existing employees.

· Facilitate learning using presentations, handouts, e-learning modules, and interactive activities.

· Guide trainees through system tools, call simulations, and key procedures to build their confidence.

· Prepare training spaces virtual or physical ensuring all materials and resources are ready to go.

· Coach soft skills such as empathy, communication, and conflict resolution.

· Help update training materials to reflect new policies, procedures, and system changes.

· Create helpful training aids including FAQs, cheat sheets, and step-by-step guides.

· Suggest improvements to learning content and training methods based on feedback and observations.

· Observe trainee performance and offer real-time guidance.

· Support assessments, quizzes, and role-play exercises.

· Collect trainee feedback and share insights for continuous improvement.

· Assist in measuring training impact through assessments, QA results, and survey responses.

· Maintain session attendance, schedules, and training logs accurately and confidentially.

· Track participant progress and ensure all training documentation is completed on time.

· Prepare training materials (digital or printed) and organize completion certificates.

· Coordinate with team leaders and QA teams to schedule sessions and gather feedback.

· Serve as a communication bridge between trainees and the Training Specialist.

· Participate in team briefings and stay aligned with training objectives and updates.

· Deliver mandatory compliance and policy training, including data handling and customer privacy standards.

What You Bring to the Table:

· Bachelor’s degree in business administration, Education, Communication, Human Resources, or a related field (or currently pursuing one).

· 1–3 years of experience in a contact center or customer service environment.

· Proficiency in Microsoft Office Suite.

· Familiarity with call center software is an advantage.

· Basic knowledge of LMS or e-learning platforms is a plus.

· Strong communication skills in English and Arabic verbal, written, and listening.

· Excellent communication and interpersonal skills with a positive, patient approach.

· Confidence in speaking to small groups and answering questions clearly.

· Organized, detail-oriented, and able to juggle multiple tasks with support.

· Willing to learn, take initiative, and embrace constructive feedback.

· Team-oriented mindset with a passion for helping others succeed.

· Dependable, flexible, and adaptable to evolving training needs.

Why Boutiqaat?

At Boutiqaat, you won’t just join a company you’ll join a movement redefining e-commerce beauty and lifestyle retail. Here, every day offers new challenges, learning opportunities, and a chance to help build a smarter, more efficient operation from the ground up.

Ready to Grow with Us?

Kickstart your career with hands-on experience, expert mentorship, and real impact. Apply now and be part of something exciting!