Service Advisor (Mercedes & European cars) AL LAMASAT AL FADHIAH AUTO MAINT L.L.C.SP Full Time NEW

Job Description

Roles & Responsibilities

1. Welcome customers and record vehicle complaints accurately

2. Open and manage job cards with proper details

3. Coordinate with technicians on diagnosis, repair progress, and completion timelines

4. Prepare and explain repair estimates and recommendations clearly

5. Obtain customer approval before work begins

6. Follow up on pending approvals, parts status, and ongoing jobs

7. Keep customers updated through WhatsApp, phone, and direct communication

8. Support workshop scheduling and service flow

9. Assist with invoicing, final delivery, and vehicle handover

10. Maintain clear records of jobs, approvals, and customer communication

11. Handle customer concerns professionally and maintain service quality standards

Desired Candidate Profile

1. Previous experience in an automotive workshop or service advisor role

2. Good understanding of workshop operations and vehicle repair processes

3. Strong communication and customer service skills

4. Ability to explain technical matters clearly

5. Good organizational and follow-up ability

6. Ability to work in a fast-paced environment

7. English required

8. Mercedes-Benz or European car experience

9. UAE automotive industry experience

10. Experience preparing estimates and managing customer approvals

11. Arabic, Hindi, or Urdu is an advantage

12. UAE driving licence is an advantage