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About Zaincash ZainCash Iraq is a leading mobile wallet in Iraq and recognized as Forbes top Fintech company of 2023 and 2024 as well as GSMA’s Best Mobile Innovation Supporting Humanitarian Situations. The company offers a range of consumer and business services including local and international money transfer, bill payments, companion payment cards, payroll, aid disbursement, and more. For more information, please visit www.zaincash.iq.
Responsibilities:
- Develop, document, and maintain clear and structured operational processes and workflows in alignment with organizational standards and procedures
- Continuously review and optimize existing processes to improve efficiency, accuracy, automation, and overall operational performance
- Ensure all process documents and workflow steps are accurately maintained and updated within the designated workflow management systems
- Collaborate with relevant departments to gather requirements, validate processes, and ensure cross-functional alignment
- Support the implementation and rollout of new automated workflows and process enhancements across the organization
- Assist in process tracking, reporting, and archiving activities as required
Requirements
- Up to 2 years of experience in process documentation, workflow management, operations, or related areas
- Proven ability to create, maintain, and optimize process documents and operational workflows
- Fluent in Arabic with good written and verbal English communication skills
- Bachelor’s degree in Business Administration, or a related field
